System Info and diagnostics

The Aimogen Pro System Info report, what it contains, and why it is the first thing to attach to a support ticket.

System & Logs › System Info produces a plain-text environment report. It is the single most useful thing to include in a support ticket.

What it contains#

The report is organised into sections.

[Plugin] — Aimogen Pro version, whether the free Aimogen plugin is active, the default text model, and whether usage tracking is on.

[Reliability Mode] — whether it is enabled, how many fallback models are configured, the provider scope, maximum fallback attempts, failure cooldown, whether smart API-key rotation is on, the key cooldown and quarantine durations, and details of the last recovered and last exhausted request.

[WordPress] — home and site URL, WordPress version, multisite state, locale, WP_DEBUG state and the active theme.

[Server / PHP] — PHP version, operating system, server software and MySQL version.

[PHP limits] — memory_limit, the WordPress memory limit, max_execution_time, max_input_vars, post_max_size, upload_max_filesize and the WordPress maximum upload size.

[PHP extensions] — cURL, OpenSSL, mbstring, dom, xml and GD.

[Connectivity] — whether remote POST and GET work, whether WP-Cron is running, the REST API base and status, whether pretty permalinks are enabled, and whether shared REST API keys are configured.

[Providers configured] — which providers have credentials.

[Active plugins] — the full list, for conflict diagnosis.

A Detailed System Info section provides more advanced information.

Aimogen Pro > System & Logs > System Info

No secrets are included#

Reading it yourself#

Before opening a ticket, check these against Recommended server configuration:

Field	Look for
`PHP version`	7.3 or newer; 8.1+ preferred
`cURL`	Must be present
`max_execution_time`	300 or more for long generations
`PHP memory_limit`	256M or more
`max_input_vars`	5000. A low value silently breaks settings saves
`Remote POST` / `Remote GET`	Both must work, or no provider call can succeed
`WP-Cron running`	If disabled, you need a real cron job
`REST API status`	If it fails, the REST API, webhooks and MCP will not work
`Providers configured`	The provider you expect should be listed
`Reliability Mode`	Whether the reliability behaviour you configured is actually active

Several problems diagnose themselves from this list. "My settings keep reverting" is almost always a low max_input_vars; "nothing generates" with Remote POST failing is an outbound connectivity block.

Using it with support#

When you open a ticket, include:

The System Info output
The exact error from Activity Logs
The relevant rows from Usage Logs
What you did, what you expected, and what happened

That set answers most of the first round of questions and gets you a useful reply sooner.

Still stuck? Open a support ticket and include the diagnostics from Aimogen Pro › System & Logs › System Info.