Thank you for contacting me. Please note that I live in the GMT+3 time zone - responses might be delayed by this.
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September 11, 2019 at 6:34 pm #438
I am a web designer at a creative agency and I am using your plugin on a clients website, electricalworksflorida.com. It was just brought to the agency’s attention that for the past month there has been an issue. It appears that only the first few sentences are showing up on new posts from ezinearticles. Please help.
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September 11, 2019 at 6:45 pm #441
Hello,
First of all, thank you for your purchase.
Can you send me, please, temporary admin login credentials to your WordPress install, so I can check this issue out? Send it, please, to my email address: [email protected].
Regards,
Szabi – CodeRevolution. -
September 11, 2019 at 7:03 pm #442
Email has been sent
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September 12, 2019 at 4:30 am #443
Hello,
I checked and it seems that the server IP address is blocked from accessing full article content from EzineArticles. This can be caused by the fact that the server is on a shared hosting, and also other websites from the same host are accessing similar content, and because of this, EzineArticles might block access for the server IP.
To solve this, please contact your hosting provider’s support, and ask them to change the current IP address of your server – this will allow the plugin to start importing full content articles once again. If you have access to changing your server’s IP address, you can do this also manually.
Regards,
Szabi – CodeRevolution.
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September 13, 2019 at 1:10 pm #461
After having changed the IP address to the website yesterday, the first post from this morning still had the same problem and only posted the first sentence.
Please help. Previous login for electricalworksflorida.com is still active.
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September 14, 2019 at 4:46 am #467
Hello,
A plugin update was also needed to fix some other issues, now the plugin is working again, importing full content.
Please check.
Regards,
Szabi – CodeRevolution. -
September 16, 2019 at 1:40 pm #469
It looks like its working again and posting 100% of the article. Thank you for all of your help. Great plugin and customer service!
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September 16, 2019 at 9:40 pm #470
I am happy to hear this. 🙂
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