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collex

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Participant Forum Role 3 Topics Started: 9 Replies Created 0 Favorites

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Support Scope

Plugin support is offered to verified customers by forum only.

Before Opening a New Ticket

  • Make sure that you’re using the latest version of our plugins.
  • Check the respective plugin’s documentation. We also have a knowledge base, where you can find a list of common issues and their solutions.
  • Try to find a solution by searching the public tickets on this support site.

How to Open a Ticket

1. Register an account using the links above.

2. Select the forum for the plugin you have a problem or question with.

3. Scroll to the bottom to locate the New Topic form.

Follow these simple tips to receive help as soon as possible

  • Provide a related URL if you experience any issue, so we can see what’s wrong and examine your plugin and site setup in order to find the issue.
  • Provide a WP admin account if an issue affects the admin area and we can only see it by logging in to your site.
  • Test incompatibility issues by temporarily disable other plugins and switch to the default WP theme, so we can rule out incompatibility issues. If this solves the problem you’re experiencing, try to trace back the issue by re-enabling plugins one at a time and watching when the issue reappear again. Please let us know the results of these troubleshooting experiments.

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