Wrong Aspect Ratio

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This topic has 3 replies, 2 voices, and was last updated 1 year, 9 months ago by Szabi – CodeRevolution.

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    • March 13, 2023 at 7:51 pm #7039


      tremarctos
      Participant
      Post count: 1

      Hello,

      The “posts-to-instagram” tool is posting my photos with the wrong aspect ratio. Is there a way to post the photos at the original aspect ratio? This is possible when uploading them manually to instagram, as shown in the attached screenshot.

      Thanks,
      Ben

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    • March 14, 2023 at 5:26 am #7041


      Szabi – CodeRevolution
      Keymaster
      Post count: 4620

      Hello,

      First of all, thank you for your purchase.

      I also looked into this when I created the plugin, however, I did not find a way to upload images to Instagram and to keep their aspect ratio, as when I upload images using the Instagram API, they require the uploaded images to be in a fixed set of aspect ratios (and they deny the image upload if the image is not in the aspect ratio list which they require).

      I will try to contact Instagram support and ask them about this, however, I am not sure if they respond regarding this info. I will try to get more info on this, however, currently I don’t have a way to keep original aspect ratios, sorry for this.

      Regards, Szabi – CodeRevolution.

    • March 14, 2023 at 6:27 pm #7044


      tremarctos
      Participant
      Post count: 1

      Hello Szabi,

      Thanks for looking into this. I can upload images with the original aspect ratio manually; perhaps this is a new feature? If you cannot resolve this issue, could I please have a refund?

      Best,
      Ben

    • March 14, 2023 at 8:14 pm #7045


      Szabi – CodeRevolution
      Keymaster
      Post count: 4620

      Hello,

      Please send me the link of an image you are uploading (for which the aspect ratio is changed) and I will check on this with the image you are also using. You can also attach it to a new response here.

      Regards.

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