want a refund

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This topic has 2 replies, 2 voices, and was last updated 5 years, 1 month ago by Szabi – CodeRevolution.

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    • November 15, 2019 at 9:08 pm #747


      ravenbishop1987
      Participant

      the item after the update now wont even work for me says my license is wrong but know its right my support code im using is 83a33f5f-f5a9-425a-a2e3-8b1fe32bbea3

       

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    • November 15, 2019 at 9:47 pm #749


      Szabi – CodeRevolution
      Keymaster
      Post count: 4620

      Hello,

      First of all, thank you for your purchase.

      I suspect that a firewall rule is blocking access from your server to my license verification server, because of this the failure.

      Please send me temporary admin login credentials to your blog, and i will help with this issue. My email is kisded@yahoo.com

      Regards, Szabi – CodeRevolution.

    • November 16, 2019 at 7:38 am #750


      Szabi – CodeRevolution
      Keymaster
      Post count: 4620
      Hello,
      I checked the plugins on your site and it seems that a server configuration is blocking access to my update server.
      Error: An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
      This basically means that your hosting company is blocking requests to my servers (where the purchase code verification is located).
      So you will need to contact your hosting support team and ask them to disable mod_security (or at least the mod_security module that is blocking access to my server).
      Unfortunately, there is no other way around this issue and nothing can be done by the plugin, because the access is blocked by your server.
      Please mention to your hosting provider’s support that the site where my purchase verification script is located is http://wpinitiate.com/ with IP Address 192.185.5.205
      After they will allow access, purchase code verification will work from my plugins.
      I hope that helps!
      Regards,
      Szabi – CodeRevolution.
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