Refund Request for Youtubomatic – Plugin Fails to Work as Intended

Dear CodeRevolution Team,

I’m requesting a refund for the **Youtubomatic Automatic Post Generator** plugin, purchased via CodeCanyon.

Despite repeated attempts over the past few weeks, the plugin has failed to perform its core function: automatically importing YouTube videos to my WordPress site with correct metadata, thumbnails, and publishing settings.

Here is a brief summary of the extensive troubleshooting we undertook:

1. ✅ Installed and configured the plugin on my WordPress website.
2. ✅ Created a valid YouTube Data API key in Google Cloud Console, with no restrictions and linked to my YouTube channel.
3. ✅ Verified that the API key was active and correctly entered in the plugin settings.
4. ✅ Set up a rule using my channel ID, ensured it was active, and configured it to run every 24 hours.
5. ✅ Enabled advanced settings such as:

* Auto Get Featured Image
* Proper post title/content formatting
* Draft or Published post options
6. ✅ Confirmed that the plugin fetched *some* videos as draft posts, but:

* Thumbnails were not pulled (despite the correct setting)
* Tags were missing
* Some videos were skipped entirely
7. ✅ Checked logs regularly and continuously received “No posts inserted because no videos found” errors.
8. ✅ Re-created rules, re-generated API keys, cleared cache, and ran tests manually.
9. ✅ Tried fallback image shortcodes (%%video_thumbnail%%) with no success.

At this point, it’s clear the plugin does not function reliably with my YouTube channel, even with a properly configured environment. Given the repeated failures despite exhaustive setup, I kindly request a **full refund** under the Envato Market refund policy.

Thank you for your understanding.
I look forward to your confirmation.

Best regards,
Natasha Bailey
soulmission.uk