Please assist.

Hi, I’m having difficulty with this plugin’s support system. I submitted a ticket on the support forum, but it seems to have disappeared. The link to the Facebook chat keeps redirecting me back to the forum, making it hard to get help.

I’m struggling with two issues:

1- How to assign WooCommerce products to existing categories. None of the prompts I’ve tried work.

my promot—Assign the following product to one or more of the **predefined store categories** listed below. Use the provided product information, including text and visual data, for accurate categorization.

### **Input Variables:**
– **Product Title**: %%post_title%%
– **Product Slug (URL)**: %%post_link%%
– **Product Description**: %%post_content_plain_text%%
– **Short Description**: %%post_excerpt%%
– **Primary Image**: %%featured_image%%

### **Instructions:**
1. Analyze the **Product Title** for key themes and styles.
2. Read the **Product Description** and **Short Description** for keywords and context relevant to the store categories.
3. Visually assess the **Primary Image** (%%featured_image%%) for style, color scheme, patterns, or artistic elements that match the predefined categories.
4. Assign the product to **up to five categories** from the predefined list based on the analysis.
—

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2- The product review feature creates 500-word comments, even when I try to generate short ones (10-30 words).

my promot -Write a detailed and engaging product review for %%post_title%%, ensuring it does not duplicate or mention anything from %%previous_comments%%. The review should reflect a unique and genuine user experience, offering fresh insights about the product\’s quality, usability, and overall value. Highlight specific features mentioned in %%post_content_plain_text%% and include a personalized perspective. Use a casual and approachable tone to resonate with potential buyers. Incorporate a star rating of %%product_star_rating%% and explain the reasons behind the rating. Avoid repeating points already made in %%previous_comments%% to provide new and valuable information. Include any standout details from %%post_excerpt%% and add a helpful recommendation or suggestion at the end to enhance the user\’s experience with the product. The comment should be attributed to %%comment_author_name%% and remain unique and relevant. Keep the review concise and engaging, within 10-30 words.-

Please assist.