how to track sales via tmomatic plugin

Hi Szabi, thanks for your support. I have a question about this point you specified via email:

Regarding the country selection, please use the ‘Event Country Code’ settings field from importing rule settings instead of the ‘Preffered Country’ settings field (which only boosts results for a specific country: us or ca – weird feature from their part).

How can we use the  ‘Event Country Code’ settings field INSTEAD of the ‘Preffered Country’ settings field? I have added the list of available codes in the settings of each category, but so far only events from Mexico have come through via the API as an addition to what we were getting before adding the list of codes.

Please let me know if you can look into it and I will restore your credentials to access the dashboard.

Best regards.

Hi as per the screenshot I have added the following codes: uk, it, de, be, dk, cz, at, fi, mx, nz, ie, pl, au, no, es, nl, sv, ch

However the Preferred Country setting is a dropdown menu and there is no way to deselect it.

Please also check your email about a proposal to collaborate more actively and consider scheduling a call if you are interested in any way.

Best regards

Leopoldo

Hi, as my aim would be to have events from all available countries, I’m afraid this solution is not ideal. Do you think it would make sense to seek support from the Ticketmaster API developers on the issue?

Thanks for your help so far.

Hi, this is the reply I received from the Impact support team. Is there a way to extract the syntax of the API call to verify if the country codes are embedded into it?

Thanks for your support.

Hi Leopoldo,
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<div dir=”ltr”>Thank you for contacting the impact.com Customer Solutions Team!

You mention you are pulling data from the Ticketmaster API populating your WordPress DB, and that you are selecting the countries in the plugin. I’m not sure how the API calls are being generated/changed when you add those countries to the plugin. Also, when checking your impact.com account for the events, are other country values being added to the events?</div>
<div dir=”ltr”>​</div>
<div dir=”ltr”>I would find an event in your WordPress DB and then find that same action/event in your impact.com reports and check the details of that action/event, also it would be a good idea to check the countries on the actions being pulled into your impact.com reports and then check if the actions are being pulled into your WP DB.</div>
<div dir=”ltr”>​</div>
<div dir=”ltr”>Adding the countries code to the plugin may not be editing the API call that actually pulls that data, or there is no support for those countries, the Brand could be suppressing events from those countries as well.</div>
<div dir=”ltr”>​</div>
<div dir=”ltr”>I would reach out to the brand if you are able to see any events/actions in impact with those countries and inquire why the plugin does not pull in those actions/events.</div>
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<div dir=”ltr”>I hope this helps!</div>
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Best
Shaheen M</div>