Thank you for contacting me. Please note that I live in the GMT+3 time zone - responses might be delayed by this.
This topic has 10 replies, 2 voices, and was last updated 3 years, 11 months ago by Szabi – CodeRevolution.
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November 24, 2020 at 5:05 pm #2288
When I look at my report in Ebay it is showing 0 clicks even though I am certain there have been many clicks on my links. How do I make sure Ebay is tracking my URLs and sales?
LebronRookies.com
Thanks
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November 24, 2020 at 5:14 pm #2289
Please make sure you are using the latest plugin version v2.0.0.3 – it was switched to a new API (Auction Request). Please check this video for details about the update: https://www.youtube.com/watch?v=iHFuhZ3NQJs
Also, please check if your eBay Campaign ID is correct in the plugin’s settings.
Let me know if this info helped.
Regards,
Szabi – CodeRevolution.
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November 30, 2020 at 8:20 pm #2313
Hi, I updated the plug-in and tested by clicking on some items but it still says there are 0 clicks.
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November 30, 2020 at 8:35 pm #2314
Hello,
Can you send me, please, an example post URL that contains the links generated by the plugin, so I can check it?
Regards,
Szabi – CodeRevolution.
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November 30, 2020 at 8:37 pm #2315
Yes, every item I have on LebronRookies.com goes to eBay and should have my affiliate link in the URL
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November 30, 2020 at 9:07 pm #2316
I checked the links from your site and the URL structure seems to be correct. Have you tried contacting eBay affiliate support and ask them about this? They might have some insights about what is happening exactly and why the clicks are not appearing in your admin panel.
Please send them links and details about this issue. You can contact them here: https://partnernetwork.ebay.com/resources/contact-us
Please let me know about their response.
Regards.
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December 2, 2020 at 3:07 pm #2327
Here is their response. I am not sure how to proceed.
<div><span style=”font-family: Arial, sans-serif; font-size: small;”>Thank you for contacting eBay Partner Network Customer Support. </span></div>
<div><span style=”font-family: Arial, sans-serif; font-size: small;”> </span></div>
<div><span style=”font-size: small;”><span style=”font-family: Arial, sans-serif;”>I have checked your EPN link and I found that the problem is, that you have put</span><span style=”font-family: Arial, sans-serif;”> the campaign name instead of the number in your link.</span></span></div>
<div><span style=”font-family: Arial, sans-serif; font-size: small;”>EPN links have several parameters that have to do with both where the link takes the user, and how we track the activity of that user after they click on the link.<br clear=”none” /><br clear=”none” />Here is an example of an EPN link generated from the Link Generator for eBay US going to the eBay.com home page:<br clear=”none” /><br clear=”none” /><b>http://rover.ebay.com/rover/1/711-53200-19255-0/1?icep_ff3=1&pub=1234567890&toolid=10001&campid=1234567890&customid=&ipn=psmain&icep_vectorid=229466&kwid=902099&mtid=824&kw=lg</b><br clear=”none” /><br clear=”none” />Let’s look at the parts of this example link:</span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>711-53200-19255-0: </b>this parameter is the Rotation ID, and indicates that this link is for the eBay US program. There will be different numbers for other eBay programs (eBay UK, eBay DE, etc.)</span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>1?icep_ff3=1: </b>this parameter indicates where on the eBay site the link is going. This will also change depending on the type of link that’s generated, and from which tool.</span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>Pub=1234567890: </b>this is your unique publisher ID, which we use for tracking and reporting. You will see your ID in place of the 1234567890 in this example. Not all links contain your Publisher ID. </span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>toolid=10001: </b>this indicates which tool generated the link. In this case it was from the Link Generator tool. There are different ID numbers for the other tools. This also allows you to look at a performance report broken out by tool. (Tool IDs)</span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>campid=1234567890: </b>this is the unique Campaign ID from your account. Every EPN link must be associated with a Campaign. (Campaign ID). Every link you create has a Campaign ID.</span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>customid=: </b>if you were using Custom IDs, this is where it goes in the link. (Custom IDs)</span>
- <span style=”font-family: Arial, sans-serif; font-size: small;”><b>ipn=psmain&icep_vectorid=229466&kwid=902099&mtid=824&kw=lg: </b>this parameter is about where on the eBay page the link will go. This will change depending on the kind of link – whether it goes to the home page, search results, etc.</span>
<span style=”font-family: Arial, sans-serif; font-size: small;”><b>Reminder</b><br clear=”none” />Use a lot of caution if you decide to modify any parameter in the link. We suggest that you always get your EPN link from a tool provided by EPN, such as the Link Generator tool. We cannot guarantee tracking if the link has been modified.</span>
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December 2, 2020 at 3:08 pm #2328
Thank you for contacting eBay Partner Network Customer Support.
I have checked your EPN link and I found that the problem is, that you have put the campaign name instead of the number in your link.
EPN links have several parameters that have to do with both where the link takes the user, and how we track the activity of that user after they click on the link.Here is an example of an EPN link generated from the Link Generator for eBay US going to the eBay.com home page:
Let’s look at the parts of this example link:
711-53200-19255-0: this parameter is the Rotation ID, and indicates that this link is for the eBay US program. There will be different numbers for other eBay programs (eBay UK, eBay DE, etc.)
1?icep_ff3=1: this parameter indicates where on the eBay site the link is going. This will also change depending on the type of link that’s generated, and from which tool.
Pub=1234567890: this is your unique publisher ID, which we use for tracking and reporting. You will see your ID in place of the 1234567890 in this example. Not all links contain your Publisher ID.
toolid=10001: this indicates which tool generated the link. In this case it was from the Link Generator tool. There are different ID numbers for the other tools. This also allows you to look at a performance report broken out by tool. (Tool IDs)
campid=1234567890: this is the unique Campaign ID from your account. Every EPN link must be associated with a Campaign. (Campaign ID). Every link you create has a Campaign ID.
customid=: if you were using Custom IDs, this is where it goes in the link. (Custom IDs)
ipn=psmain&icep_vectorid=229466&kwid=902099&mtid=824&kw=lg: this parameter is about where on the eBay page the link will go. This will change depending on the kind of link – whether it goes to the home page, search results, etc.
Reminder
Use a lot of caution if you decide to modify any parameter in the link. We suggest that you always get your EPN link from a tool provided by EPN, such as the Link Generator tool. We cannot guarantee tracking if the link has been modified. -
December 2, 2020 at 3:12 pm #2329
Hello,
Can you send me, please, temporary admin login credentials to your WordPress install, so I can check this issue out directly in the plugin settings? Send it, please, to my email address: kisded@yahoo.com.
Regards, Szabi – CodeRevolution.
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December 2, 2020 at 3:20 pm #2330
ok I sent it
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December 2, 2020 at 4:52 pm #2331
Hello,I logged in to your site but the user you shared with me does not have rights to see or edit configurations in the Ebayomatic plugin. Please grant access for my user to the plugin and let me know when I can check again.Kind Regards.
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