Can’t install the plugin

This topic is: resolved

 

Thank you for contacting me. Please note that I live in the GMT+3 time zone - responses might be delayed by this.

Viewing 5 reply threads
  • Author
    Posts

    • December 24, 2019 at 10:20 pm #932


      tayibs
      Participant
      Post count: 2

      I purchased this plugin this morning and it worked perfectly with the first wordpress site I had ( tayibs.com)

      then I tried using the downloaded zip file for my second site and it didn’t work. So i ended purchasing another copy ( thinking that each code works for only one site). So I bought a second copy and it still can’t be downloaded ( I get an internal error message) and it is driving me crazy. Can someone assist with it. I can create a temporary admin and password for that matter.

      thanks

    • December 25, 2019 at 3:34 am #933


      Szabi – CodeRevolution
      Keymaster
      Post count: 4573

      Hello,

      You did correctly when you purchased a second license for your second site, because one license is for one site.

      Regarding the issue, have you tried extracting the zip file you downloaded from CodeCanyon to your local computer?

      The downloaded zip contains also the plugins documentation, and should be extracted first. You will find inside it the docs and the installable plugin kit.

      Let me know if this helped.

      Regards, Szabi – CodeRevolution.

    • December 25, 2019 at 3:50 am #934


      tayibs
      Participant
      Post count: 2
      This reply has been marked as private.

    • December 25, 2019 at 7:06 am #935


      Szabi – CodeRevolution
      Keymaster
      Post count: 4573

      Yes, please create a temporary admin login and send it to my email kisded@yahoo.com

      Regards.

    • December 25, 2019 at 12:44 pm #936


      tayibs
      Participant
      Post count: 2
      This reply has been marked as private.

    • December 25, 2019 at 1:19 pm #939


      Szabi – CodeRevolution
      Keymaster
      Post count: 4573
      Hello,
      I managed to upload and activate the plugin on your site only using this free plugin: https://wordpress.org/plugins/wp-file-manager/
      Your server has some limitations (or your WordPress has some errors) that is not allowing the normal installation of the plugin.
      Please check this video which might help solving this issue: https://www.youtube.com/watch?v=nCV7VPshQzY
      If this is not helping, you will have to ask your hosting provider’s support about this.
      Now, I installed and activated the plugin using zip upload with the above plugin, so it is usable right now.
      Regards,
      Szabi – CodeRevolution.
  • Author
    Posts
Viewing 5 reply threads

The topic ‘Can’t install the plugin’ is closed to new replies.