API processing failed, please try again

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This topic has 7 replies, 3 voices, and was last updated 8 months, 2 weeks ago by Szabi – CodeRevolution.

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    • March 6, 2024 at 7:23 pm #10053


      Ole
      Participant

      Hello,

       

      Keep getting error message “API processing failed, please try again” when trying to use/setup the chatbot. I have added chatgpt/OpenAI API key.

      Any tips to get it working?

      Attachments:
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    • March 7, 2024 at 4:45 am #10056


      Szabi – CodeRevolution
      Keymaster
      Post count: 4577

      Hello,

      First of all, thank you for your purchase.

      Can you send me, please, temporary admin login credentials to your WordPress install, so I can check this issue out? Send it, please, to my email address: kisded@yahoo.com

      Regards, Szabi – CodeRevolution.

    • March 7, 2024 at 1:12 pm #10058


      Szabi – CodeRevolution
      Keymaster
      Post count: 4577

      Hello,

      Thank you for the login info.

      I see the following error in the plugin’s logs:
      You exceeded your OpenAI chat quota limit. To fix this, if you are using a free OpenAI account, you need to add a VISA card to your account, as OpenAI heavily limits free accounts. Please check details here: https://platform.openai.com/docs/guides/rate-limits.
      To fix this, you need to add a VISA card to your OpenAI API account, as OpenAI will heavily limit free accounts. Please check details here: https://platform.openai.com/docs/guides/rate-limits
      After you added a VISA card, based on their current policies, you have to wait 48 hours to get full access to the OpenAI API and to be able to use the Aiomatic plugin at its full potential.
      Regards,
      Szabi – CodeRevolution.

    • March 9, 2024 at 1:06 am #10074


      dmx
      Participant
      Post count: 21

      The embeddings feature doesn’t seem to work. See the error in the attached screenshot.

      More info:

      • The plugin is up to date
      • The website is a test site with no other active plugins in order to ensure there are no conflicts.
      • I have attached screenshots of the Pinecone settings. FYI, I am not sure if you are aware, but Pinecone have introduced a new type of Index called “serverless index”. The servless index is much much cheaper so I suggest you ad support for this asap. Anyway, I have tested this issue by using a  regular index and a serverless index – both of them are not working.

      You can access the admin (you can reset the pw):
      – https://csnw.com/wp-admin/
      – u: kisded@yahoo.com

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      • March 9, 2024 at 6:45 am #10077


        Szabi – CodeRevolution
        Keymaster
        Post count: 4577

        Hello, I checked your site and saw a 404 (not found) issue for the index you entered in plugin settings for the Pinecone index:

        “Error code returned for Pinecone Index: https://index3-0add474.svc.apw5-4e34-81fa.pinecone.io: 404”

        Please create a new Pinecone index, as it seems that Pinecone deleted the index you entered in settings (they automatically delete the indexes after a period of inactivity). Please check on this and recreate an index and reconfigure the plugin.

        Regards.

    • March 11, 2024 at 12:50 am #10096


      dmx
      Participant
      Post count: 21
      This reply has been marked as private.

    • March 11, 2024 at 10:13 am #10104


      Szabi – CodeRevolution
      Keymaster
      Post count: 4577

      Well, I tested embeddings using my Pinecone account on your site and for me it worked: https://ibb.co/4p8tJPS

      I suggest you try creating a new index (make sure to set your dimension to 1536 and also make sure to set your metric to cosine) and if still not working, contact Pinecone support and ask them about this. As the issue seems to be on their part.

      Also, be sure to check if the index URL is correct.

      Regards.

    • March 11, 2024 at 10:15 am #10105


      Szabi – CodeRevolution
      Keymaster
      Post count: 4577
      This reply has been marked as private.
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