- we guarantee to respond to every inquiry within 1 business day (typical response time is much faster, within a few hours)
- we provide support via e-mails or via the supported items comment section, in English, Hungarian or Romanian languages. Emails should be sent to kisded@yahoo.com e-mail address (we also know German and Spanish, but not very well, we do not guarantee that we can respond to sophisticated requests in these two languages)
- item licensing:
- ‘Regular License’: you may use it only on ONE domain/project/theme.
- ‘Extended License’: this is 5 times the cost of the ‘Regular License’ – you may use it on as many domains/projects/themes as you wish.
So, if you wish to use a plugin on 2 websites, you must purchase 2 ‘Regular Licenses’ for it. If you wish to use it on 5 or more websites, you must purchase an ‘Extended License’.
- if you like our work and want to support us, you can buy multiple licenses of our plugins or send a small donation to our PayPal (kisded@yahoo.com)
- we provide paid customizations for every item that we have on sale
- scope of support does not cover any item modifications
- but if you want an item modification, you can contact us and ask us about it, maybe we’ll provide a future update with your request
- you are free to use IE6 and IE7, but we cannot fully assure you that all our plugin’s features will work in legacy browsers
- compatibility with 3rd party products is not guaranteed unless explicitly stated in the item’s description
- items are supported for as long as you pay the support period for (basic support: 6 months or extended support: 12 months)
- please read the official item support policy before purchasing
- sending multiple e-mails (and/or item comments) for the same issue will move your request to the end of the queue and delay the response
- posting false or abusive reviews will deny you support
- support can only be provided for original, non-modified items
- support is provided for one domain/project/theme per one regular license or all domains/projects/themes for extended license
- customers who breach the item’s license terms (ex: use an item on multiple sites although purchasing only one regular license) will be permanently denied support
- we reserve the right to deny support for rude and unpleasant customers
- we only approve refunds for items that have not been already downloaded
- please note that we live in GMT+2 timezone, response may be delayed by this
