Thank you for purchasing one of our premium plugins. In order that you get the most out of our support forum and make your experience better, we\u2019d like to advise you to read through the support policy on this page. <\/p>\n\n\n\n
Why we provide support<\/strong><\/p>\n\n\n\n Support is not compulsory for Envato authors, but we\u2019re providing it in order for you to get the most out of our premium plugins. <\/p>\n\n\n\n Before asking questions<\/strong><\/p>\n\n\n\n Before asking questions within the support forums, please be sure that you have read the documentation file which came packaged with your download – also, have watched the respective plugin’s tutorial videos on our YouTube channel<\/a>. The documentation covers installation, usage, and often answers the vast majority of questions.<\/p>\n\n\n\n Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.<\/p>\n\n\n\n What we support<\/strong><\/p>\n\n\n\n Support covers general bugs\/issues with our latest versions of plugins. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we\u2019d likely redirect you to external articles or support forums instead.<\/p>\n\n\n\n Customizations and 3rd Party Plugins<\/strong><\/p>\n\n\n\n Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.<\/p>\n\n\n\n Support time<\/strong><\/p>\n\n\n\n Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.<\/p>\n\n\n\n