Retrieving entries from all county codes with Tmomatic

Hi there, in the past you assisted us with configuring the plugin to import data from the impact app regarding all the ticketmaster partnership we have signed for the website http://livemusic.travel However, despite following your previous instructions, the fix was unsuccessful, and the plugin is just fetching concerts from the USA, Canada, Mexico and UK markets. What other info can I provide in order to help you in providing assistance? Regards Leopoldo