Original content shortcode & article rewriter api is not working .

Dear support team , we have set up your pluging with our website , unfortunately the original content short code& other shortcodes  is not working  the readmore shortcode is always works by  default & its migrate to the original news papers  content source while press the read more buttom & also the article rewriter api is not working although we have set it up properly , hence you are requested to please have a look into that matter at the earliest . Thanks & Regards . Amit , Radcomm.